Azalea Labs Inc – Privacy Policy
Effective Date: 2025-08-16·Last Updated: 2025-08-16
Azalea Labs Inc (“Azalea,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
Our services are designed for seniors and their families to connect with Azalea, our inbound AI health assistant, by phone call or SMS text message. All communication is initiated by you. We do not conduct outbound marketing and we do not sell or share your information for marketing purposes.
By using our website (www.helloazalea.com), calling our phone number, or sending us an SMS, you agree to the practices described in this Privacy Policy.
1. Information We Collect
- Personal Information: Information you provide to us such as your name, phone number, email address, and details you share when contacting Azalea or signing up for our services.
- Non-Personal Information: Data that does not directly identify you (for example device type, browser type, general usage statistics) collected when you visit our website.
2. How We Use Your Information
- Provide, operate, and improve our phone and SMS assistant
- Respond to your requests and provide support
- Send service-related updates and confirmations (including opt-out confirmations)
- Maintain the security and functionality of our services
3. How We Share Your Information
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be sold, shared, or rented to any third party.
We may share information only with:
- Service providers that help us deliver our services (for example telecommunications carriers and hosting providers) and only as needed for them to perform services for us
- Legal authorities if required by law, regulation, or valid legal process
4. Cookies and Website Analytics
We may use cookies or similar technologies to improve your browsing experience and understand usage patterns on our website. You can set your browser to refuse cookies; parts of the site may not function properly without them.
5. Your Choices and Rights
- You can opt out of text messages at any time by replying STOP. For help, reply HELP. Msg & Data rates may apply.
- You may request access to, correction of, or deletion of your personal information by contacting us at support@helloazalea.com.
6. Data Security
We use reasonable administrative, technical, and physical safeguards (including encryption and access controls) to protect your information. No method of transmission or storage is fully secure.
7. Children’s Privacy
Our services are not directed to children under 13 and we do not knowingly collect information from children under 13.
8. Third-Party Links
Our website may link to third-party sites. Their privacy practices apply to their sites. We are not responsible for their content or policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will post the updated policy on this page and update the “Last Updated” date.